Capture
Receive only the information required to understand and route the enquiry.
Share a concise overview of what you are building, changing or solving. The enquiry will be routed to the relevant BESONG capability.
The production workflow should protect personal data and direct every enquiry to an accountable internal owner.
Receive only the information required to understand and route the enquiry.
Identify enquiry type, market, capability, urgency and information sensitivity.
Route to an authorized BESONG owner with clear follow-up accountability.
Assess fit, conflicts, compliance, capacity and the next appropriate conversation.
Acknowledge and progress through approved corporate communication channels.
Keep or delete information under an approved privacy and records schedule.